Frequently asked questions

Do you charge for delivery?

Yes we do. The delivery charge is based on the city we are delivering to. The cost is a round-trip fee. There is also an additional fee for deliveries with stairs, elevators, and distances more than 50 feet from where the driver can park and set the rentals down.

When should I place my order?

We recommend placing your order as soon as possible.

What if I need to make changes to my order?

Additions are welcome as long as we have the equipment available. Changes must be made 3 days in advance of delivery/ will call date.

What is your cancellation policy?

To avoid any cancellation fees, we strongly suggest that you make your changes at least a week in advance. A 25% restocking fee will occur for items cancelled three days prior to delivery/ will call. 50% if items have already been pulled. 50% restocking fee will apply, in addition to a delivery fee, if order is turned away or cancelled during the delivery process.

What type of payment do you accept?

We accept VISA, MasterCard, Discover, and American Express.

Can I pick up the rental items myself?

Yes, you have the option to “will call” your rental items. While we are happy to assist you load the items into your vehicle, the risk and responsibility for protection of our equipment and your vehicle is yours. Our will call hours are between 8am to 4pm Monday - Friday, and 9am-12pm on Saturdays, unless otherwise stated.

Do you have a minimum order for delivery?

Yes, for deliveries over 30 miles, we require a $1,000 minimum order not including delivery charges.

Do your drivers set up the equipment?

Our drivers will set up the rental equipment only if a Set-Up service fee has been paid for and discussed with one of our Party Rental Specialists in advance. They will NOT set up items upon delivery at the customer’s request. Our delivery drivers will gladly assist with placing bulky items in the area of your choice, however our drivers are unable to assist with the decor, linens, table settings, or diagrammed set-ups of chairs and folding tables unless previously discussed. 

If you need assistance with set-up, please let us know ahead of time so we are able to recommend options and provide information and pricing on additional services for decor & set-up.

Am I responsible for washing dishes, silverware, glassware and linens?

We require that all items be rinsed free of food and be placed in their appropriate containers. Do not place used linens inside a plastic bag as this will cause them to mildew.

What if items are damaged or go missing?

Any damaged or missing items will incur in a full replacement charge and is yours to keep.

What if items are returned late?

Any items returned after the return date stated on the invoice will continue to accrue a daily rental fee until returned.

What are your payment terms?

All orders require a 50% deposit upon reserving the order. 25% is non- refundable. This amount will apply to the balance of the order when you receive your rental items. Payments are due in full before equipment is delivered and before a will call is picked up. A credit card number must be provided as an additional security deposit.

Do you offer same day delivery and pick-ups? What if my event ends after hours?

Yes, we are able to accommodate same day deliveries and pick-ups given at 2 week's notice. There is an additional fee of $75 for same day deliveries. We can also accommodate after hours pick-ups if your venue requires that rentals be picked up at the end of your event. In addition to the standard delivery fee and the $75 same day delivery fee, we charge an additional $100 for after hours venue pick-ups.